About cost
- What is the hourly rate, and for how many movers?
- Is there a minimum number of hours?
- How is travel time charged, and from where?
- Is there a call-out fee, and is it in the written quote?
- Is the hourly rate locked in writing, and how many hours do you estimate?
- What happens to the price if the move takes longer than estimated?
About the move itself
- What size truck will you send, and will it fit our driveway or loading dock?
- Do you dismantle and reassemble beds, tables and wardrobes?
- How do you protect floors, banisters and door frames?
- Can you supply a certificate of currency to our building manager?
- Do you handle pianos, artwork or stone-topped furniture yourselves?
About protection
- Are my goods insured while on the truck, and up to what value?
- How do I report damage, and within what timeframe?
- Who is my contact on the day?
- Are the movers employees or subcontractors?
Further reading from Sydney Relocators
Terms used in this entry
Continue this reading path
How to choose a removalist in Sydney
A practical way to choose a Sydney removalist: insurance paperwork, the business register, review patterns, quote structure and how the first call goes.
How to compare removalist quotes like for like
A simple worksheet for turning different Sydney removalist quotes into comparable totals: rate, crew, minimum, travel, fees and estimated hours.
Apartment and strata moves in Sydney
What a Sydney apartment move needs: lift bookings, strata move-in rules, certificates of currency, loading dock clearance and how to keep the lift window.
Cite: Sydney Relocators, "Questions to ask a removalist before you book", Removalists in Sydney, reviewed 2026-11-08, https://removalistsinsydney.com.au/questions-to-ask-a-removalist/